FAQs

We accept major payment methods available at checkout, including standard credit/debit card options and other secure payment methods supported by our store. You can review available methods during checkout. If you have questions before placing an order, please contact us via our Contact Us page.

If your order has not been processed or shipped yet, we may be able to help you change or cancel it. Please contact us as soon as possible through our Contact Us page. Once an order has been shipped, changes or cancellations may no longer be possible.

After you place an order, you will receive an order confirmation email with your order number and purchase details. If you do not see it, please check your spam/junk folder, or contact us through our Contact Us page.

Once your order ships, we will send a shipping confirmation email with tracking information. Most in-stock orders are processed within 1–2 business days, and delivery typically takes 3–7 business days after shipment (depending on your location and carrier performance). For more details, please see our Shipping Policy.

Please contact us immediately through our Contact Us page. If the order has not shipped, we may be able to update the address. If the package has already been shipped, address changes may depend on the carrier and may cause delays.

Please review the product title, description, and fitment details carefully before ordering. We recommend checking your truck’s year/make/model and any OE-style reference information listed on the product page.

ROADWEST sells aftermarket heavy-duty truck replacement parts and accessories only. We do not sell trucks. Vehicle brand names are used for fitment/compatibility reference only. You can browse our parts collections here: All Collections.

Yes. We sell new aftermarket replacement parts and accessories. Product condition, specifications, and compatibility information are listed on each product page.

Yes. Warranty coverage varies by product category. Please review our Warranty Policy for details. If you need help with a warranty question, you can also contact our support team through the Contact Us page.

Please contact us first so we can review the issue and help verify fitment. If a return is needed, we will guide you through the process according to our Return & Refund Policy. Please keep the item in original condition and packaging until we respond.

Most in-stock orders are processed within 1–2 business days after payment is received. After shipment, delivery typically takes 3–7 business days, depending on your location and carrier performance. Remote areas may take longer. Tracking information will be emailed to you once your order ships. For full details, please see our Shipping Policy.

Shipping availability depends on the product and destination. Please review our Shipping Policy or contact us through our Contact Us page before placing an international order.

We are now offering free shipping to U.S.

Yes. Once your order ships, tracking information will be sent to your email. If you have not received a tracking email after the normal processing window, please contact us through our Contact Us page.

Carrier delays can happen due to weather, peak seasons, or routing issues. If your order is delayed, please check the tracking first, then contact us through our Contact Us page. We’ll help review the shipment status and next steps.