At ROADWEST, every part we build is engineered for performance, and every question deserves a straight answer.
Get the clarity you need to keep your truck rolling, reliably.
Pre-Sales FAQ
We design our listings for working drivers, so every product page on roadwesttruckparts.com clearly lists the year / make / model it fits (for example: Freightliner Cascadia 2008–2017, Kenworth T680, Peterbilt 389, Volvo VNL, International ProStar, etc.).
Mirrors are a big part of what we do, but ROADWEST is built as a one-stop shop for heavy-duty truck parts. Alongside cab and hood mirrors, we stock:
- Bumpers and grille guards
- Headlights and fog lights
- Cab and suspension air springs
Other exterior and safety parts for popular semi truck brands
You can start from our main brand collections if you want to see everything we carry for your rig: Freightliner, Kenworth, Peterbilt, Volvo and International.
We ship from two U.S. warehouses (California and Pennsylvania) so we can reach most drivers quickly with ground service.
- Most in-stock orders ship in 1–2 business days.
- Standard ground delivery is usually 3–7 business days depending on your location and the size of the parts.
- Oversized items like bumpers may ship by freight / LTL and can take a bit longer.
For full details on service area, transit estimates, freight shipments and local pickup, please see our Shipping Policy.
At this time, ROADWEST only ships within the United States. We do not currently ship to Canada, Mexico or overseas destinations, and we don’t ship to freight forwarders / export consolidators outside the U.S.
If you’re running U.S.-based trucks and need dependable parts support, you’re in the right place. For full details about our service area, please review the Shipping Policy.
Yes. For some orders, local pickup is available from our West Coast (Hayward, CA) and East Coast (Hamburg, PA) distribution centers.
- Pickup is by appointment only.
- Wait for your “Ready for pickup” email before driving to the warehouse.
- Bring your order confirmation and photo ID.
You can ask for pickup on the product page or contact our support team before ordering. More details are listed in our Shipping Policy.
If you’re running a fleet or buying multiple mirrors, air springs or lighting kits, we’re happy to review your order for possible volume pricing or fleet support.
Send your part list, estimated quantities and timeline through our Contact Us form. Our team will respond with options to help keep your trucks on the road and your maintenance costs predictable.
After-Sales FAQ
As soon as your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking link. You can also track your package any time on our Order Tracking page using your order number and email address.
If tracking hasn’t updated for a while, give it a few hours, then check again. If you still have questions, contact us and our team will help investigate with the carrier.
If a package shows up damaged, please:
- Take clear photos of the box, label and the damaged part.
- Keep all packaging materials until the claim is resolved.
- Contact us through the Contact Us page within 24–48 hours of delivery and attach your photos.
We’ll work with you to file a claim with the carrier and arrange a replacement or other solution according to our Easy Returns & Refund Policy and Warranty terms.
Send Email: service@roadwesttruckparts.com
Once your return arrives at our warehouse and passes inspection, we normally process refunds within 3–7 business days.
- Refunds are issued back to your original payment method whenever possible.
- Your bank or card issuer may take an additional 3–10 business days to post the credit.
- In some cases (for example, expired cards), we may issue store credit instead.
Full details on timing, restocking fees and non-returnable items are explained in our Easy Returns & Refund Policy.
Most ROADWEST truck mirrors, air springs and lighting products include a limited warranty against manufacturing defects for a set period (for example, 12 months from purchase). Warranty coverage is designed to protect you from defects in materials or workmanship, not from normal wear, accidents or incorrect installation.
If you believe your part has a warranty issue:
- Stop using the part if it affects safety.
- Gather your order number and photos or video of the problem.
- Contact us via the Contact Us page and select “Warranty / Defect”.
Full details on what’s covered and how claims are handled can be found on our Warranty page.
If something isn’t clear, we’d rather answer your questions before you get stuck in a parking lot or at the shop with the wrong part.
- For quick questions, check our FAQ and Shipping Policy pages.
- For returns or refunds, review the Easy Returns & Refund Policy.
- To learn more about ROADWEST and why other drivers trust us, visit About Us and Why Shop at ROADWEST.
- If you still need help, send us a message through Contact Us with your order number, truck model and details, and a member of our support team will follow up.
Whatsapp: +1 (213) 862 8366
Email: service@roadwesttruckparts.com
If you’re running a fleet or buying multiple mirrors, air springs or lighting kits, we’re happy to review your order for possible volume pricing or fleet support.
Send your part list, estimated quantities and timeline through our Contact Us form. Our team will respond with options to help keep your trucks on the road and your maintenance costs predictable.