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Orders & Shipping
A: Most ROADWEST orders ship from partner warehouses located in the United States. The exact ship-from location can vary by product and inventory, but our goal is always to ship from the closest available warehouse to reduce transit time and keep your trucks on the road.
A: For many products and destinations in the continental U.S., we offer free or discounted shipping. Any active free-shipping offers or minimum thresholds will be clearly shown on the product page or at checkout. Oversized or special-handling items may have separate shipping rules.
A: Shipping times depend on your location and the shipping method selected at checkout, but most orders within the continental U.S. arrive within a few business days after leaving the warehouse. Once your order ships, you’ll receive tracking details so you can monitor the delivery.
Fitment
A: Yes. If you’re unsure, it’s always better to ask first. Send us your truck make, model, year, and any OE or part numbers you have, along with a brief description or photo of the part you’re replacing. Our team will do its best to point you to the most suitable options in our catalog.
A: ROADWEST focuses on quality aftermarket and OEM-style replacement parts for heavy-duty trucks. Our goal is to offer parts that deliver reliable fitment and performance while providing strong value compared to dealer-only OEM pricing. Product descriptions will indicate when a part directly cross-references an OE number.
A: In most cases, quality aftermarket parts that meet or exceed OE specifications do not affect your truck’s warranty, but you should always check your specific warranty terms and local regulations. For safety-related components, look for references to DOT/SAE compliance in the product description.
Returns
A: We want you to be able to shop with confidence. If you receive a part that is damaged, defective, or not as described, please contact us: service@roadwesttruckparts.com, within the return period specified on our website. We’ll review your case and provide instructions for return, exchange, or refund based on the condition and issue.
A: In many cases, unused parts in their original packaging may be returnable within the allowed time window, but return eligibility can vary by product type and condition. Contact us with your order number and a brief explanation, and we’ll help you understand your options and any applicable restocking fees.
A: Please inspect your shipment as soon as it arrives: service@roadwesttruckparts.com. If you notice visible damage to the box or the product, take clear photos of the packaging and the part, then contact us right away. We’ll work with you and the carrier to resolve the issue, which may include a replacement or refund.
Payments
We accept all major credit cards, PayPal, and offer net terms for qualified fleet accounts.
A: Any applicable taxes are calculated based on your shipping address and local regulations. Tax details will be shown at checkout before you confirm your order.
A: If you are a tax-exempt fleet or business, please contact us before placing your order with your documentation. We’ll review it and let you know how to proceed so your purchases can be handled properly.
Fleet
A: If you know you’ll need certain wear parts or consumables on a regular basis, our team can help you plan ahead and streamline ordering. Let us know what you use most often, and we’ll work with you on availability and timing.
A: Absolutely. For larger projects or stocking orders, please send us a list of the parts you’re interested in (service@roadwesttruckparts.com), along with quantities and your shipping location. We’ll prepare a quote and discuss the best shipping and pricing options.
A: In some cases, we may be able to support reseller or distribution partnerships. If you’re interested in carrying ROADWEST parts or collaborating in your region, reach out to us with your business details and we’ll follow up.
General
We operate from our US warehouse. Contact us for pickup options: service@roadwesttruckparts.com.
Reach us by phone, email, or live chat during business hours Monday-Friday.
A: You can subscribe to our newsletter or follow our updates to be the first to hear about new arrivals, featured collections, and special offers for Freightliner, Kenworth, Peterbilt, Volvo, and International truck parts.
Fast US warehouse shipping
OEM-style fitment
Easy returns