ROADWEST Truck Parts Shipping Policy
ROADWEST Truck Parts is operated by Heavy Gear Inc
25503 Industrial Blvd, Hayward, CA 94545, United States
Email: service@roadwesttruckparts.com
Phone: +1 (213) 862-8366
Last updated: 2026-02-24
Welcome to roadwesttruckparts.com. This Shipping Policy explains how we process and ship orders for heavy-duty truck replacement parts and accessories within the United States.
For general questions, please visit our FAQ page. For returns, please review our Return & Refund Policy.
1) Service Area
We currently ship within the United States only.
We do not ship to international addresses at this time.
2) Order Processing Time
Most in-stock orders are processed within 1–2 business days after payment is received.
- Business days are Monday through Friday, excluding major U.S. holidays.
- Orders are processed after payment verification and stock confirmation.
- If additional processing time is needed for any order, we will contact you.
3) Estimated Delivery Time
Estimated total delivery time is typically 3–9 business days for U.S. orders.
- Processing time: 1–2 business days
- Transit time after shipment: 2–7 business days
- Delivery times are estimates and are not guaranteed.
- Weather, holidays, peak season, carrier delays, and remote delivery areas may affect timing.
4) Shipping Methods
We ship using major carriers such as UPS, FedEx, USPS, or similar services, depending on the size, weight, and destination of your order.
Some large or heavy items may be shipped by standard freight or LTL service when appropriate.
5) Shipping Charges
We offer free shipping on all orders shipped within the United States.
No separate standard shipping charge is added at checkout for eligible U.S. orders covered by this policy.
6) Split Shipments
To improve fulfillment efficiency, items from the same order may ship separately.
If your order is shipped in multiple packages, you may receive more than one tracking number.
7) Order Tracking
Once your order ships, we will send a shipping confirmation email with tracking information.
Please allow some time for tracking updates to appear after the package is picked up by the carrier.
If you do not receive tracking information within the normal processing window, please contact us.
8) Damaged, Missing, or Lost Packages
If your package arrives damaged, has missing items, or appears lost in transit, please contact us as soon as possible.
For parcel shipments, please report delivery issues within 3 business days after the package is marked as delivered.
- Keep the original packaging.
- Take clear photos of the packaging and item(s).
- Provide your order number and tracking number when contacting us.
For freight deliveries, please inspect the shipment before signing. If visible damage exists, note it on the delivery receipt and take photos.
9) Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and correct shipping address at checkout.
If an order is returned due to an incorrect address, refusal, or failed delivery, additional charges may apply for re-shipment.
If you entered the wrong shipping address, please contact us immediately. We may be able to update it if the order has not shipped yet.
10) Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We may be able to help if the order has not yet entered processing or shipment. Once the order has shipped, changes or cancellations may no longer be possible.
11) Returns and Refunds
For return eligibility, return procedures, and refund details, please review our Return & Refund Policy.
Shipping-related issues that affect returns or replacements will be handled according to our applicable return and warranty policies.
12) Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us:
Email: service@roadwesttruckparts.com
Phone: +1 (213) 862-8366
Website: roadwesttruckparts.com
13) Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in carriers, services, or business operations.
The version posted on this website at the time of your order will apply to that order.
Note: ROADWEST sells aftermarket heavy-duty truck replacement parts and accessories only. We do not sell trucks. Vehicle brand names are used for fitment/compatibility reference only.